We collect personal information that you provide to us, such as your name, email address, postal address, phone number, and payment information, when you make a reservation or use our services. We also collect information about your stay, including your room preferences, requests, and feedback. Additionally, we may collect information about your use of our website, such as your IP address, browser type, and operating system.
We use personal information to provide and improve our services, to communicate with you, to process your reservations and payments, to respond to your requests and inquiries, and to personalize your experience. We may also use personal information for marketing purposes, such as to send you promotional emails or newsletters. You can opt-out of receiving marketing communications by following the instructions in the communication.
We may share personal information with our affiliates, service providers, and other third parties as necessary to provide our services and to fulfill our legal obligations. We may also disclose personal information in response to a subpoena, court order, or other legal process, or to protect our rights or the rights of others.
We take reasonable measures to protect the security of personal information, including the use of encryption and secure storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of personal information.
We retain personal information for as long as necessary to provide our services and to fulfill our legal obligations. We may also retain personal information for a longer period for archiving purposes, statistical analysis, or to defend against legal claims.
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.